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Personalization Service Fee

Description

Frequently Asked Questions

Products

We offer two options for our leather bags.

Our premium faux leather offers a high-quality alternative to animal leather, while our top grain leather is a durable and long-lasting material made from the top layer of cowhide.

Both options are of exceptional quality and provide a luxurious feel to our bags.

Yes, we offer personalization options, and you can add your name to your bag.

We offer different font options that complement each bag's design. The font used will vary depending on the bag design, but we ensure that the personalization looks stylish and elegant.

However, we do not offer customization for font or color. You can add your name using the available font option for the specific bag design.

Yes, all of our leather bags are handcrafted by skilled artisans.

We take great pride in the quality of our craftsmanship and ensure that each bag is carefully crafted to meet our high standards.

Our leather bags come in a range of sizes to meet your needs.

We provide detailed product descriptions that include information on the dimensions and storage capacity of each bag.

Whether you need a small clutch for a night out or a spacious tote bag for everyday use, we have options that will suit your needs.

To ensure the longevity and beautiful appearance of your leather bag, avoid water and moisture, store it properly in a cool, dry place, use a leather conditioner to prevent cracking and drying, clean with a leather cleaner, and avoid using harsh chemicals or abrasive materials.

Contact our customer support team if you have any questions or concerns about how to care for your bag.

Shipping & Delivery

The cost of shipping depends on the weight of your order and the destination.

For US orders, it's $7.95 plus $3 for each additional item.

International shipping rates are $9.95 for the first item and an additional $3 for each additional item. We also offer FREE shipping on orders over $139.

If you have any questions about our shipping policies or costs, please don't hesitate to contact us. We're always happy to help!

It'll take about 12-15 business days for US orders and around 15-20 business days for international orders.

But since we're a small, up-and-coming company, we appreciate your patience as we work to improve our systems!

Thanks for being a part of the TheNoteBags :-)

Our leather handbags are manufactured in China. We would love to produce our products domestically in the USA.

We have explored every possibility to do so, but it's simply not feasible, as the production costs would prevent us from offering a competitive price point to consumers.

We carefully choose each factory we collaborate with and diligently work with them to ensure that every product meets the highest standards and adheres to our strict legal and social requirements.

We work closely with our partners in China to guarantee that each and every leather handbag meets industry standards for quality, safety, fair labor, ethical business practices, and environmental responsibility.

Yes!You can track your order on our website. Just use this page and input your tracking number to see the latest updates. Thanks for choosing us!

Yes, we do ship our leather bags outside of the US. However, the shipping time and shipping cost will vary depending on the country to which you are shipping

Return & Refund

Yes, without any question.

We're confident that you'll love our leather bags.

But if for any reason you're not satisfied, we'll refund your money - no questions asked.

We know there's nothing quite like the feeling of holding a beautiful new leather bag in your hands, so we hope you'll give us a try!

Payment

We accept all the major credit cards as well as Paypal.

So whether you're using a Visa, Mastercard, American Express, or Paypal account, we've got you covered.

We also offer a 100% satisfaction guarantee, so if for any reason you're not happy with your purchase, just let us know and we'll refund your money immediately.