Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made.
Please note that any orders that have already been fulfilled cannot be modified or canceled.
Please be informed that a management, processing and transaction fee (20% of your total order value) will be applied for the cancellation.To check the status of your order, please contact our Customer Support team at firstname.lastname@example.org
Return & Refund
You have60 calendar daysto return an item from the date you received it.
To be eligible for a return:
Your item must beunused and in the same conditionthat you received it.
Your item must be in theoriginal packaging.
Your item needs to have thereceipt or proof of purchase
Please send us an email at email@example.com or our contact page with the subject: "Return TheNoteBags Items" and provide your receipt or proof of purchase, and a picture of the package.
You need to pay the return shipping cost to our US Warehouse at this address: 400 Rella Blvd Ste. 123-298, Montebello, NY 10901, United States
Unfortunately, we can’t take back open product simply because GFUEL is consumable and could have been tampered with after opening.
Requirements for a Refund
Item(s) must be unopened and in its original condition;
Item(s) must be returned in all original packaging and with accessories and paperwork;
Item(s) must be returned using an insured and traceable shipping method;
Returns must be postmarked on or before the 30th day following the date of receipt (i.e., if the receipt has a date of January 1, 2022, the return must be postmarked by January 31, 2022)
Shipping and handling costs are not eligible for refunds.
Refunds will be issued back to the form of payment used. This includes gift cards. We cannot refund another form of payment if a gift card was used at checkout.
We strongly encourage you to contact us before returning any product to consult with a customer service representative on the eligibility of your order for return or exchange.
If you choose to return your order without consulting a representative, and it does not meet all of our requirements, a refund will not be issued, and you will be notified via email with any and all options available to you on how to proceed.
Note: We do NOT offer refunds or exchanges on any products purchased during a sale or special promotion. This includes but is not limited to: Buy 1 Get 1 Free sales, discount codes greater than 10%, or Free Shipping promotions.
Return Address: 400 Rella Blvd Ste. 123-298, Montebello, NY 10901, United States
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
If your items are defective or damaged, just send us an email at email@example.com
Give you 100% Refund as it's totally our fault.
And send a new one to your address (will takes only 1 - 5 business days). 100% Free. You don't even need to pay any extra cost.
What If The Item(s) I Received Are Defective/Incorrect/Damaged?
Did you receive a faulty unit, or the wrong product?
Please contact our Customer Support team (firstname.lastname@example.org) to start the exchange process. Please include the following information:
Video or photo of the faulty product (if applicable)
Complete delivery address
Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.